Simantea Ltd TERMS & CONDITIONS
Updated Nov 2025
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Clear! App Terms and Conditions of Use ("Terms")
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Version 2.0
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Last Updated Date: 24.11.2025
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1. About us
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The Clear! mobile application (“App”) is supplied by Simantea Ltd (“Simantea”, “we”, “us”, “our”), a company registered in England and Wales under company number 14924270, with its registered office at:
Simantea Ltd
Wellington House
Queen Street
Taunton
Somerset
England
TA1 3UF
Please do not send correspondence to this address.
For all enquiries, contact support@clear-app.com.
The App allows you to earn points by scanning receipts and completing surveys. Points can be redeemed for rewards with selected merchants.
Rewards are currently available to eligible residents of the United Kingdom and the United States.
These Terms (including the Reward Rules below) govern your access to and use of the App. By selecting “ACCEPT”, you agree to these Terms.
If you do not agree, you must not use the App.
Our Privacy Policy (available at www.clear-app.com) explains how we use your personal data.
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2. Age
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To use the App, you must be 18 or older.
3. Permission from device owners
If you install or use the App on a device you do not own, you must have the device owner’s permission.
By installing the App on any device, you accept responsibility for all use of that device relating to the App.
You and the device owner may incur charges for data usage. Check with your mobile or internet service provider for details.
4. Device and system requirements
The App requires a compatible mobile device, supported operating system, and internet access. Minimum requirements may change over time.
Some features or reward partners may be available only in certain regions, such as the UK or US.
You are responsible for maintaining the security of your device, installing updates promptly, and keeping your operating system free of malware.
5. Support and Complaints
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If you need help using the App or have questions about the Reward Rules, contact us at support@clear-app.com.
For issues related to the use of a reward (such as an e-gift card), please contact the merchant’s customer service team.
For issues with delivery of a reward, contact us within 30 days of redemption.
6. How we will contact you
We may contact you by in-App notifications or by email using the email address associated with your account.
You should check the App regularly for updates and notices.
Important notices for US users relating to arbitration or changes in dispute resolution may be delivered electronically.
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7. Permission to use the App
We grant you a non-exclusive, non-transferable, revocable licence to:
• Download and install the App on devices you own or control;
• Use the App for personal, non-commercial purposes;
• Use the App worldwide, subject to Reward Rules and geographic limits.
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This is a licence, not a sale. We retain all rights, title, and interest in the App.
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You may not:
• Transfer or sublicense the App;
• Reverse engineer, decompile, or modify the App;
• Circumvent technical protections;
• Use the App for illegal or commercial purposes;
• Share or submit receipts belonging to others;
• Submit receipts that have already been scanned by any user.
If you sell or dispose of a device, you must remove the App from it.
If you obtained the App from the Apple App Store or Google Play Store, you must also follow the applicable store’s terms of service.
8. App Use Rules
You must not:
• Upload unlawful, defamatory, infringing, harmful, or abusive content;
• Use the App to damage our reputation or disrupt services;
• Post unauthorised marketing, spam, or promotional messages;
• Attempt to gain points fraudulently, including by scanning invalid, altered, or duplicated receipts;
• Create multiple accounts, spoof locations, or use automation tools;
• Attempt to bypass geographic reward limitations.
We may investigate suspicious activity and request proof of purchase or identification.
We may withhold points or rewards, suspend your account, or terminate access in cases of suspected misuse, fraud, or breach.
9. Changes to these Terms
We may update these Terms from time to time to reflect changes in law, regulations, industry standards, or modifications to the App.
We will notify you through the App.
Your continued use of the App indicates acceptance of the updated Terms.
If you do not agree to the changes, you must stop using the App.
If you continue to use the App after the changes to these Terms come into force, you will have accepted the amended Terms.
If you are unhappy with our changes to the Terms, you can stop using the App from the date that the changes come into force.
By clicking to accept a change or by continuing to use the App after the date that the changes to the Terms take effect, you are agreeing to be legally bound by those changes.
The latest version of these Terms will be available to you via the App interface, or in the “help” section of this App.
10. App Updates
We may update the App to improve performance, enhance functionality, fix bugs, or address security concerns.
Some updates may be required for continued use.
We may automatically install critical updates or require you to install updates to maintain access.
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11. Errors, bugs and interruptions
The App and all updates are supplied to you free of charge.
You acknowledge that the App is provided on an "AS IS" basis and may contain errors or inaccuracies. We do not give any warranty or guarantee that the App will operate without error.
We do not guarantee uninterrupted access to the App. You acknowledge that we may need to interrupt access to the App for scheduled or emergency maintenance purposes, to fix bugs or for security reasons. Access to the App may also be interrupted for reasons outside of our reasonable control.
12. App not developed for your requirements
You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the App as described on the applicable app store front and in these Terms meets your requirements.
13. Security of internet transmissions
You acknowledge that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
14. Our liability to you – losses we are responsible for
We do not exclude or limit our liability to you:
For death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors,
For fraud or fraudulent misrepresentation, or
For any liability that cannot be excluded or limited by law.
15. Your responsibilities and our liabilities
It is your responsibility to:
Check that your device and operating system is compatible with the App (see paragraph 4 of these Terms if you not sure);
Regularly back-up all devices where you have installed the App and all data and digital content, at least every 45 days;
Promptly install all updates we make available to you within 14 days after we make the update available to you.
16. We may end your right to use the App
If you do not comply with these Terms, the Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the Clear! reward scheme by giving you written notice setting out the reasons.
We may also end your right to use the App if we are required to do so by the app store where you obtained the App.
If you have not interacted with the App for a period of more than 3 consecutive weeks, we may contact you by SMS or email to let you know that we intend to terminate your use of the App and remove you from the reward scheme under the App. "Interacting" with the App means:
Logging in to the App
Scanning a Receipt
Completing a survey on the App
Allowing (or continuing to allow) the App to access data on your Facebook or Google public profile.
When we contact you we will let you know the date on which your right to use the App and to participate in the reward scheme will end, which will be least 30 days after we contact you.
17. We may discontinue the App
We may discontinue the App or the Reward Scheme at any time.
We will provide at least 14 days’ notice, unless discontinuation is required sooner by law, app-store rules, or security concerns.
If discontinued in only one region (UK or US), availability may continue in the other region.
18. You can choose to stop using the App at any time
You may stop using the App at any time.
Deleting the App does not close your account — you must contact us at support@clear-app.com to request closure.
19. What happens after your right to use the App ends
When your right to use the App ends:
When your right to use the App ends:
• You must stop using it and delete it from all devices;
• We may remotely disable or block access;
• You will no longer earn points;
• Unredeemed points may be forfeited unless required otherwise by law.
20. PLEASE READ THIS SECTION IF YOU OBTAINED THE APP FROM THE APPLE APP STORE:
If you obtained the App from the Apple App Store, this section explains how responsibility for the App is allocated as between Simatea and Apple.
If you obtained the App from Google Play or another app store, this Paragraph 21 does not apply to you.
These Terms are between Simantea and you. These Terms are not between you and Apple.
Simantea's responsibilities and liabilities to you are explained in the other sections of these Terms.
Simantea, not Apple, is solely responsible for the App and its content.
Apple has no obligation to provide any maintenance or support services for the App.
Simantea, not Apple, is responsible for any product warranties in relation to the App.
If the App does not conform to a warranty given by Simantea, you may notify Apple, and if you have paid a purchase price for the App, Apple will refund you the purchase price. Apple has no other warranty obligation in respect of the App.
Any other claim that you might have in relation to the App is Simantea's sole responsibility (and not Apple's) and will be determined in accordance with the law and these Terms.
Simantea, not Apple, is responsible for addressing any claim by you or a third party relating to the App or your use or possession of the App. This includes: product liability claims; (ii) any claim that the App does not comply with any law; and (iii) consumer protection, privacy and similar claims.
If a third party claims that the App or your use or possession of the App infringes that third party’s intellectual property rights, Simantea, not Apple, will be solely responsible for investigating, settling, defending and/or discharging the claim.
Apple and Apple’s subsidiaries are third party beneficiaries of these Terms. Apple and its subsidiaries may enforce these Terms in accordance with the Contracts (Rights of Third Parties) Act 1999. Apart from this, no other person has rights under the Contract (Rights of Third Parties) Act 1999 to enforce these Terms. There is no requirement to obtain consent from Apple, any Apple subsidiary or any other person who is not a party to these Terms in order to rescind, vary, suspend, enforce or terminate these Terms, or to assign or transfer any rights or obligations, or to grant any waiver under these Terms.
You warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and that you are not listed on any U.S. Government list of prohibited or restricted parties.
21. We may transfer this contract to someone else
We may transfer our rights and obligations under these Terms to another organisation.
We will notify you if this happens, and the transfer will not affect your rights under this contract.
If you are a US resident, a transfer of this contract will not affect the enforceability of Section 27.2 (US Arbitration and Class Action Waiver).
22. You need our consent to transfer your rights to someone else
You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
We may refuse consent if the transfer would violate applicable UK or US law, app-store rules, or these Terms.
23. Third parties
Except as stated in Section 20 (Apple iOS Terms), this agreement does not give any third party rights under the Contracts (Rights of Third Parties) Act 1999.
No third-party consent is required to vary these Terms.
24. If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
25. Even if we delay in enforcing this contract, we can still enforce it later
If we fail to insist that you meet your obligations under these Terms or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and it does not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you. Even if we delay in enforcing this contract, we can still enforce it later.
26. Which laws apply to this contract and where you may bring legal proceedings
For UK residents:
These Terms are governed by the laws of England and Wales.
You may bring legal proceedings in the courts of England and Wales.
For US residents:
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
All disputes will be resolved exclusively as set out in Section 27.2 (US Arbitration and Class Action Waiver).
For all other users:
These Terms are governed by the laws of England and Wales, unless prohibited by local law.
27. Alternative dispute resolution
27.1 UK/EU Alternative Dispute Resolution
Alternative dispute resolution is a process where an independent body resolves a dispute without going to court.
If you reach the end of our internal complaints handling procedure without resolution, we will provide details of an appropriate ADR body.
You may also submit disputes online to the European Commission’s Online Dispute Resolution Platform.
27.2 US Arbitration and Class Action Waiver (Applies Only to US Residents)
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If you are a resident of the United States, the following terms apply:
a. Agreement to Arbitrate
You and Simantea agree that any dispute, claim, or controversy arising out of or relating to the App or these Terms (“Dispute”) will be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules.
b. No Court or Jury Trial
By agreeing to arbitration, you waive the right to bring an action in court or have a jury decide your case.
c. Class Action Waiver
Disputes must be brought individually.
You may not participate in or bring:
• Class actions
• Collective actions
• Representative actions
• Private attorney general actions
• Consolidated claims
d. Exceptions
This Section does not prevent either party from:
• Bringing an individual action in small claims court
• Bringing claims relating to intellectual property rights
• Seeking emergency injunctive relief where necessary
e. Arbitration Location
Arbitration will take place in the State of Delaware or remotely via video conference, at your choice.
f. Governing Law
The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Section.
g. Survival
This Section survives termination of your account or these Terms.
h. Severability
If any part of this Section is found unenforceable, the remainder will continue to apply.
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App Reward Rules ("Reward Rules")
The following Reward Rules form part of the Terms.
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1. About these Reward Rules
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These Reward Rules explain how you can earn points and redeem them for rewards.
They apply to eligible residents of the United Kingdom and United States.
Reward structures, merchants, and eligibility may differ by region.
If there is a conflict between these Rules and the Terms, the Terms apply.
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2. Terminology
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“Clear! Reward Scheme” means the program allowing users to earn and redeem points.
“Receipt” means a valid, readable receipt for a purchase made by you as a consumer:
o in the UK, if you are a UK user
o in the US, if you are a US user
“Your Data” means personal data relating to your or your household’s purchases, including receipt data and survey responses.
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3. How can you earn?
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The Clear! App allows you to share your data and opinions with us in exchange for money that can be redeemed in multiples of 5 GBP .
You may earn points when you:
a. Submit eligible receipts
• Receipts must be authentic, readable, and must not have been scanned previously by you or any other user.
• You may earn points for the first 22 valid receipts submitted in any rolling 7-day period.
• Additional receipts may be rejected or held for review.
b. Complete surveys
You may earn points for completing surveys you have not previously completed.
Survey availability, length, and value may differ by region.
c. Data usage by Simantea clients
If Simantea’s clients purchase anonymised or aggregated insight derived from Your Data, you may earn points accordingly. No personal data is shared with clients.
d. Participation streaks
You may receive bonus points for consistent participation, such as weekly submission streaks.
Simantea may change earning activities or values at any time.
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4. Changes to the Reward Rules
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We reserve the right to change and substitute from time to time our rewards partner, selected online retailers that we partner with to provide rewards, and the rewards that can be obtained by redeeming points. For details of the rewards that are available at any time and other information about the rewards or problems, please visit our partner’s website.
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We may also change:
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The activities that earn,
The number of points that are awarded for a particular activity, and/or
If we plan to change the Reward Rules in any way that affects how you can earnwe will give you reasonable advance notice by sending you a pop-up notification via the App. By continuing to use the App after a change takes effect, you are agreeing to be legally bound by the change.
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5. Redeeming Points
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UK Users
Redeem points for e-gift cards in £5 increments.
US Users
Redeem points for e-gift cards in $5 increments.
Reward conditions
• Rewards are non-refundable and non-exchangeable.
• Merchant availability may vary by region.
• You are responsible for the correct email address on your account.
• Simantea is not responsible for lost, stolen, or deleted rewards after delivery.
• Problems using a reward must be directed to the merchant.
• Simantea is not liable for merchant refusal, insolvency, or regional restrictions.
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6. Withholding points and rewards
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We reserve the right not to earnings and/or rewards to you if you are in breach of the Terms (see Paragraph 8).
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7. Personal use only
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The Clear! Reward Scheme is for personal, non-business only. If we determine that your use of the Clear! Reward Scheme constitutes business use, you acknowledge that we may take any action we consider appropriate including cancelling any or all points awarded to you and/or terminating your right to App and excluding you from the Clear! Reward Scheme (see Paragraph 8).
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Gift cards are not for resale.
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8. Termination
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Fraud, misuse, or breach: Under our Terms, if you do not comply with the Terms, these Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the Clear! Reward Scheme by giving you written notice setting out the reasons (see Paragraph 17 of the Terms). From the date that we give you written notice, all points that you have collected but not yet redeemed will be forfeited, and you will not be entitled to earn any more points, even if you continue to use the App or to share your data with us.
Terminating for non-use: You can choose to stop using the App or to delete it from your device at any time.
If we discontinue the App or the Reward Scheme: If we discontinue the App or the Clear! Reward Scheme, we will give you advance notice in accordance with the Terms (see Paragraph 17 of the Terms). You will be able to continue to earn and redeem points in accordance with these Reward Rules for 14 days after the date of our notice. Points may only be redeemed in batches of 5 GBP. Unredeemed points will be forfeited after the end of the 14 day period.
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If you are a US resident, termination does not affect the enforceability of Section 27.2 (Arbitration).